WARRANTY & REPLACEMENT POLICY

Last updated: 15/08/2023

1. Seller Information

This policy applies to products sold by:

WEPROD S.R.L.
VIA FERRANTE IMPARATO EDIF.3 190 CONDOM. NAPOLI EST, P3 INT301
80146 Napoli (NA)
Campania, Italy
P.IVA: IT10883491218
Email: info@usarket.com

2. Warranty Coverage

All products sold on usarket.com are covered by a limited warranty against manufacturing defects for 12 months from the date of purchase, unless otherwise stated.

3. What the Warranty Covers

  • Manufacturing defects
  • Faulty materials or components
  • Product malfunctions under normal usage conditions

4. What the Warranty Does Not Cover

  • Normal wear and tear
  • Damage caused by misuse, negligence, or improper use
  • Accidental damage
  • Unauthorized repairs or modifications

5. Replacement Procedure

To request a warranty replacement, customers must:

  • Contact customer support at info@usarket.com
  • Provide the order number and clear photos or videos showing the defect
  • Wait for confirmation and instructions before returning any item

If approved, we will replace the product or offer an alternative solution at no additional cost.

6. Shipping Costs

Replacement shipping costs may be covered depending on the nature of the issue and warranty eligibility.

7. Warranty Limitations

This warranty applies only to the original purchaser and is non-transferable.