WARRANTY & REPLACEMENT POLICY
Last updated: 16/06/2026
1. Seller Information
This policy applies to products sold by:
Mare S.R.L.
Via Filippo Saporito, 54 – 81031 Aversa (CE), Italy
VAT Number (Partita IVA): 04826710610
Email: info@usarket.com
2. Statutory Rights
In addition to this commercial warranty, consumers are entitled to the legal guarantee of conformity provided by the Italian Consumer Code (Legislative Decree no. 206/2005) and applicable EU law, which covers products that are defective or not as described for a period of at least 2 years from delivery. This policy does not limit or replace those statutory rights.
3. Warranty Coverage
All products sold on usarket.com are covered by a limited commercial warranty against manufacturing defects for 12 months from the date of purchase, unless otherwise stated.
4. What the Warranty Covers
5. What the Warranty Does Not Cover
6. Replacement Procedure
To request a warranty replacement, customers must:
If approved, we will repair, replace the product, or offer an alternative solution at no additional cost. Where a replacement is not possible, we may offer a refund in accordance with applicable law.
7. Shipping Costs
Replacement shipping costs may be covered depending on the nature of the issue and warranty eligibility. Where a defect is confirmed under the statutory guarantee, return and replacement shipping costs are borne by the seller as required by law.
8. Processing Time
Once a warranty claim is approved, we aim to process the replacement or solution within a reasonable timeframe, and will keep you informed of the status.
9. Warranty Limitations
This commercial warranty applies only to the original purchaser and is non-transferable. It does not affect the consumer’s non-waivable statutory rights, which remain valid regardless of this warranty.
10. Contact Information
For any warranty-related requests, please contact:
Mare S.R.L.
Via Filippo Saporito, 54 – 81031 Aversa (CE), Italy
VAT Number (Partita IVA): 04826710610
Email: info@usarket.com